tbet Privacy Policy — Your Information Stays Safe

1 Introduction & Scope

Last Updated: This privacy policy may be updated at any time. Any changes will be reflected on this page. Continued use of the platform means you have accepted the updated policy.

Purpose of This Policy

tbet ("we", "our", "platform") is a trusted online gaming service provider. This privacy policy ("policy") applies to all individuals ("you", "user") who use our website and related services. This policy explains what personal information we collect from you, how we use and process that information, with whom and under what circumstances it may be shared, and what measures we take to protect your data.

By using our services, you acknowledge that you agree to the terms described in this policy. If you do not agree with this policy, please refrain from using our services.

2 What Information We Collect

Identity Information

We collect the following information during account registration and verification:

Full name
Date of birth (for age verification)
Email address
Mobile number
National ID card or passport details (where applicable)

Financial Information

We collect the following to process transactions and prevent fraud:

bKash, Nagad, or Rocket account number (partial)
Bank account details (for bank transfers)
Deposit and withdrawal history
Transaction amounts and timestamps

Full payment card numbers or PIN codes are never stored.

Usage Information

Information about your activity on the platform is recorded automatically:

Gaming history and betting activity
Login time and session duration
Preferred game categories
Bonus and promotion usage history

Technical Information

Information collected automatically to ensure a secure service:

IP address
Browser type and version
Device type and operating system
Cookies and session tokens
Referrer URL

3 How Information Is Used

Service Operation & Improvement

tbet uses the information collected for the following purposes:

Creating, verifying, and managing accounts
Processing deposits and withdrawals
Managing bonus and reward programs
Providing customer support and resolving issues
Improving platform performance and user experience

Security & Prevention

We use information to ensure your protection:

Preventing fraud and unauthorized access
Detecting money laundering and suspicious transactions
Preventing registration by those under 21 years of age
Verifying account security
Implementing responsible gaming policies

Communication & Notifications

Information is used to communicate with you:

Sending transaction-related notifications
Providing account security alerts
Notifying you of important policy changes
Sending promotional information with your consent

4 Cookie Policy

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser that a website places on your device. tbet uses cookies for the following purposes:

Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
Functional cookies: To remember your preferences and settings, such as language selection.
Analytical cookies: To understand platform usage and improve our services.

You can disable non-essential cookies through your browser settings, though this may limit some platform functionality.

5 Sharing Information with Third Parties

Important: tbet does not sell, rent, or transfer your personal information to third parties for commercial purposes.

Limited Sharing Circumstances

Only in the following circumstances, and only the minimum necessary information, may be shared:

Payment processors: Necessary information is shared with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, or bank transfer.
Technology partners: Technology providers that assist in operating the platform may access limited information under strict confidentiality agreements.
Legal obligations: Information may be disclosed in response to applicable laws in Bangladesh or a lawful order from a competent authority.
Fraud prevention: We may cooperate with relevant authorities to detect fraud or illegal activity.

Third-Party Obligations

We have strict confidentiality agreements with all third parties with whom information is shared. They may not use the information beyond our instructions and do not have the right to process your data for their own purposes.

6 Data Security Measures

SSL Encryption

All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption. This ensures that all information exchanged between your browser and our servers is fully encrypted.

Secure Storage

Your sensitive information is stored in encrypted databases. Passwords are never stored in plain text — only in hashed form. Financial information is protected through tokenization.

Access Control

Among our internal staff, only those with a professional need may access your information. Every access is logged and regularly audited.

What Happens in the Event of a Security Breach

If a security breach occurs and there is a risk that your information has been affected, we will notify you as quickly as possible. The notification will include the nature of the incident, the potential impact, and details of the steps we have taken. If you notice any suspicious activity, please contact us immediately at [email protected].

7 Data Retention

How Long We Keep Your Data

We retain your information only for as long as necessary. In general:

Active account data: Full information is retained while the account remains active.
Closed account data: Even after an account is closed, information may need to be retained for a defined period for legal obligations, dispute resolution, and fraud prevention.
Financial transaction records: Financial records may be retained for an extended period as required by the laws of Bangladesh.
Technical logs: System logs are generally retained for a short period and then deleted.

8 Your Data Rights

As a tbet user, you have the following rights over your personal information. To exercise these rights, contact us at [email protected].

Right to Access

You may request a detailed list of the information we hold about you.

Right to Rectification

You have the right to request correction or update of any inaccurate information we hold about you.

Right to Erasure

In certain circumstances (such as after closing your account), you may request deletion of your data, within the limits of legal obligations.

Right to Object to Processing

You may object at any time to the use of your information for optional purposes, such as marketing communications.

Right to Data Portability

You have the right to request a copy of your own data in a portable format.

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily restricted.

9 Protection of Minors' Data

Age Verification & Protection

tbet strictly provides services to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification at registration is mandatory, and providing a false age is a direct violation of our terms of use.

If we have evidence that a minor's information was collected inadvertently, we will immediately suspend the relevant account and take steps to delete the data.

10 Policy Changes & Updates

Notice of Changes

This privacy policy may be periodically reviewed and updated. For significant changes, we will notify you in the following ways:

A notification will be sent to your registered email address.
A notification will be displayed when you log in to the platform.
The date of change will be updated on this page.

Continued use of the platform after any changes means you have accepted the updated policy. If you do not agree with the updated policy, you may close your account.

11 Contact & Complaints

Privacy-Related Requests

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. To exercise your data rights or submit a privacy-related complaint:

Email: [email protected]
Live Chat: The platform's 24/7 live chat support (in Bengali and English)

After receiving your request, we will get in touch with you as soon as possible and take the necessary steps. You may be required to provide certain information for identity verification.

tbet's Privacy Policy